Assistant For Healthcare Professionals

Abstract: 

Our customer is involved in the business to support doctors in their appointments with their patients. The hired secretaries help them in booking the hospital, room, and devices they require for the patient.

The VoIP integrated portal solution helped in booking appointment as well as various assets required and automated the billing process to the doctors. A appointment bot was designed to automate the appointment booking process.

Client: 

Our Germany-based customer is closely working with doctors (Majorly Psychologist) to support them in their appointments with the patients and helping them in booking the hospital, rooms and the devices they require for their patients.

Problem Statement: 

Doctors handles the patient’s appointment booking manually either by their own or hired personal staff or hire professional agency

There are several drawbacks of the manual booking:

• Up to 20% Operational overheads, resulting in fewer appointments in a work day.

• High cost of maintaining full-time staff

• Rigid appointment record system

• Unavailability of data when needed

• Patient history records are not easily accessible

• Missed and/or Dissatisfied Clients

Challenges & Limitations:

• Since the doctor can visit multiple hospitals, we had to maintain a consolidated doctor’s calendar to show the doctor’s availability and booking. 

• The system had to be fully integrated with the VoIP system so that as soon as the customer calls the doctor the call is routed to the assistant. The assistant is presented with the doctor’s calendar and a questionnaire related to the specific doctor. Also since the doctor is being charged for the time the assistant is on the call, the call duration is recorded and is charged to the doctor.

• To decrease the number of the assistant required to handle the requests, there was a requirement to create a bot which can help in booking without human intervention.

Aspire’s Solution: 

Aspire established an end to end product development offshore team, starting from the concept building to finished product delivery to support. 

• Our Business Analysts got in touch with the customer, understanding the core idea and the main problem we are targeting to solve by the proposed solution.

• Helped the client with “Go To Market” strategy, building a Minimum Viable Product (MVP) and phasing the relevant features. 

• Proposed the best-suited technology stack keeping in mind the short-term and the long-term goals.

  • Developed a web portal where doctors can access patient data from anywhere. 

• Provided solution for a Lucene based search facility to get patient history and appointment data easily without violating the privacy of customer data.

• Integrated third party VOIP system with Healthcare Assistant, which can help to give patient history data automatically on patient call and to Autofill booking forms.

• Quick & Easy Calendar based appointment booking solution. 

• Suggested to develop a bot to help a patient in booking appointment which would help to reduce the work of the physical assistants and save a lot of money.

• Automated appointment notification system to remind appointment to patient

Benefits Delivered:

• No need to hire personal staff to manage appointment booking operations.

• Approximate 80% cut down on operational costs. 

• Doctors are able to handle 35 sessions a week with patients, which was targeted by them to achieve before Healthcare Assistant system introduced.

• Automated appointment booking using Emil Adolf Behring bot patient can book an appointment anytime easily.

• VOIP integration with system helped secretaries to handle 35% more calls. 

• Easy to find Hospital resource availability at booking time.

• Easy to search the right doctor and at the right place.

Technologies:

HTML5, CSS3, SCSS, Bootstrap, jQuery, Java 1.7, Liferay 6.2 GA1 (CE), Liferay MVC, Apache OpenNLP, Vaadin, FusionPBX, MySQL, Maven, SonarQube.