RWK- Debt Collection Service

Intro: 

RWK is a seasoned debt collection agency/law office based in the Bronx, NY specializing in tenant-landlord debt collections as well as other debt collection cases. The firm was founded in 1970.

Problem:

Since the firm was founded in the 70s- lot of the business processes have stayed the same as they were back then. Here are some of the problem areas:

- Paperwork: Debt collection process is quite complex and multifaceted that involves A LOT of paperwork, legal notices, subpoenas, court filing and court proceeding documents etc and RWK team has been doing ALL THIS by hand! Hundreds upon hundreds of papers every week- all filled out/written/printed manually! Needless to say, this has stifled the growth of the firm. Plus all this paperwork required a significant amount of physical storage.

- Case Management & Workflow:  With 20-30 debt collection case open all at the same time- it was hard to tell what status the case A, B or C was at, what legal notice has been filed, has to be filed or even how much money was collected from case X, Y or Z. 

Solution:

CodeBright has built a web-based software application (accessible from any device connected to the internet) that helps to:

• Manage the collection process from the beginning to the end

• Each collection case is broken down into milestones/stages and everyone in the team now knows

  • Where each case is at

  • The debt details

  • What’s the next step that a particular team member needs to take in order to move the case forward (the app guides the team through the entire collection process step by step).

  • Anyone can see the background/history of each case.

• Digitized records- a significant reduction in paper volume.  All necessary documents are backed up in the cloud.

• Automated document generation using mail-merge

​Results:

The web application helped to make the complicated debt collection process a lot easier and clearer. Now everyone on the team knows the status of each case and what the next steps are. The paperwork is now also a breeze: instead of printing out numerous forms and filling them out by hand- the web app prints the form from a template and fills in all the necessary fields from the case file. Due to increased productivity- the agency is on track to double the volume within a year of launching the web application.