Dyson

This custom software development project involved multiple layers of customizations and development work including API integrations, custom Freshdesk and Freshsales app development and workflow automation. All of this allowed our client to automatically send a CSAT survey link to customers via SMS as soon as their contact was created in their CRM with the customer’s response saved in both their helpdesk solution and CRM.

The result was improved CX and increased customer loyalty for our client.