Offshore Development Team for Ping Identity

Ping Identity had two main features to work on for elements of their product PingOne® Cloud: A Browser Extension (BE) that needed maintenance
and enhancements, and a UI Library that needed development assistance. The Browser Extension runs on Chrome, FireFox, and Internet Explorer to support Ping’s Single Sign­On (SSO) service for websites that are not SAML enabled. The UI Library is a framework implemented to help applications like PingOne Dock and Web Portal have the same look and feel by having the same coding technique on the back­end.

They lacked the internal resources necessary to maintain their existing products while they moved resources to the new location. Ping Identity then decided to hired KMS for additional expertise as it had the right availability of resources and people with the skillset needed to get the job done in the allotted time.

KMS started with a six­person team that was built up to 12 people after just three months. The team consisted of one onshore Technical Lead based out of Ping Identity’s Vancouver office, and an 11­ person offshore Development team split into two scrum teams that trained and worked on the two different products for Ping Identity.

The team at KMS provided full maintenance and support for the Browser Extension, closed all of their new and existing customer support tickets, and resolved and maintained long overdue technical issues within Ping Identity’s set timeline. Ping Identity now creates support tickets for any non­urgent, unresolved issues where KMS can contribute to the solution. We also created improved scripts to scan broken apps and search for potential bugs on future browser versions, adding value to the work we did by ensuring longevity in their products. Going forward, the KMS team recommended qTest for test management to help with the internal development of tools. Ping Identity was very satisfied with the work from KMS. The quality of their products has greatly
improved since working with KMS, the number of resolved tickets has increased, and Ping Identity was able to successfully move to their resources
without jeopardizing their status as industry leaders.