Digital Transformation Improves Amica’s Ability to Engage with Customers Online

Amica Insurance, a renowned US insurance provider, recognized the need to enhance its digital offerings as customers increasingly favored online channels. Partnering with MojoTech, they embarked on a transformation journey to develop software efficiently and meet evolving customer needs. This involved aligning departments, unifying codebases for web and mobile apps, modernizing legacy systems, and implementing agile practices. The outcome was a more manageable codebase, quicker time to value, improved internal collaboration, and a significant boost in customer satisfaction, with Amica's mobile app ratings soaring from 1.5 to 4.5 stars. This digital transformation has positioned Amica as a customer-centric, digital-first company.