SuiteCRM implementation for e-Commerce company

Client: The client is an Australian e-commerce company dealing in promotional products.

Challenges:

The client was doing the entire sales pipeline process manually, causing huge losses in terms of revenue, efficiency and costing the overall profit of the company. They needed a CRM solution, which should not only help them in streamline the entire sales process but also track the efficiency of the team.

Solution:

We configured and customize the SuiteCRM and developed the custom modules required to fulfill the client requirements. We integrated the SuiteCRM with all inquiry forms, chat system to receive the leads along with UTM data to analyze the source of leads. We have also integrated the CRM with GTM and Google Analytics.

Technology:

MySQL, SuiteCRM, PHP, google drive, SBJS, PHP

Outcome: After implementing the CRM successfully there 47% increase in sales year-to-date.