Custom eCommerce Order Management & Tracking Solution for eShopbox

Overview
eShopbox, a fast-growing fulfilment platform handling thousands of daily orders across marketplaces and D2C sites, needed a scalable system to streamline order processing, shipping, and tracking. TechAvidus built a tailored solution with real-time visibility, automated workflows, and centralized control.

Challenges

• Fragmented tools causing delays and manual tracking

• No real-time customer tracking

• Lack of pincode serviceability checks

• Inconsistent rate calculations across partners

• No shipment risk scoring or team alerts

• Courier disputes due to weight discrepancies

Our Solution
We designed a custom eCommerce fulfilment platform to automate high-volume transactions, improve accuracy, and enhance customer experience. The system streamlined order intake, routing, warehouse coordination, shipping, returns, and customer communication.

Key Features

• Batch order tracking

• Pincode serviceability validation

• Weight discrepancy monitoring

• Dynamic rate calculator

• Shipment risk scoring

• Multi-mode shipping (standard/express/priority)

• Team alerts for delivery issues

• Customer self-service portal

Business Impact

• 3X faster order processing with automation

• 95% accuracy in real-time tracking → higher customer trust

• 60% fewer failed deliveries via pincode checks

• Faster exception handling with instant team alerts

• Reduced courier disputes with weight verification