Oaks

OAKS

A clothing brand started back 8 years ago by Star textile mills, offering a fashionable yet the most comfortable and long-lasting cloth to wear in four seasons. Oaks opt for a brick-and-mortar business model from the beginning. Where stores were less challenging e-commerce as the market they were penetrating is the most unpredictable.

CHALLENGES

As Oaks is an e-commerce apparel brand, the biggest challenge was a fully optimized and excellent user experience avoiding load speed issues and lack of security authentication and trust marks. We made sure throughout the whole process that Oaks was delivered with an optimized e-commerce platform backed with Laravel which was best suited for this type of customized heavy website.

SOLUTIONS

Trango Tech team not only developed and delivered the customizations Oaks had in mind but also suggested a number of enhancements to the site’s shopping experience, after conducting an in-depth audit of the site’s performance and user experience. 

SYSTEMS

• Contact Centre Solution (call center) calls for all the orders to be verified in 3 points, first verification is on the name, the second is on the address and the third is the product they have selected.
• Backend custom dashboard showing sales, trends, revenue, and growth.
• Warehouse management system (Inventory management through WMS, Inbounding, and outbounding of products, the assortment of the product).

RESULT

By adding our expertise we have provided our client with Payment modules, a fresh way to look at numbers via the dashboards. With the help of a marketing survey, we have identified the demographics of potential customers like age, location, behavior, and interest.

Which has led them to grow ~26X more than before us. The Tri-outsource delivery mechanism helped them to deliver in 24hrs in some cities and 48hrs in most of the cities. WMS barcode verification has reduced the wrong article dispatching to ~ 0.5% and cancellation of orders has dropped to ~50%.