Streamlined and Optimized Global Business Operations for UK's Leading Optical Retail Chain
For Streamlined and Optimized Global Business Operations for UK's Leading Optical Retail Chain
Binmile Technologies
Product Engineering & Software Development Company
- Industry
Retail 
Time & Budget
$75,000 to $100,000
About Streamlined and Optimized Global Business Operations for UK's Leading Optical Retail Chain
Implementation of Management Solutions for Improving Global Business Operations
Binmile's expert team helped Specsavers to manage their incident, problem, change, and service request needs effectively to improve their quality of services. As their agents were burdened with the workload of filling the forms field data manually.
Their internal team wanted to raise the Incident/FCR request/ Travel request directly without going through Portal and filling the form.
Another resolution Specsavers asked was their difficulty in assigning the change requests and establishing an effective change advisory board for meetings and approval processes.
Apart from this, Specsavers also wanted clarity about their current hardware assets and their real-time data and insights to priorly strategize IT decisions.
Moreover, Specsavers wanted to implement a seamless employee service for strict data security.
Product Development & Implementation Offered to Streamline Various Business Operations
Binmile's ServiceNow expert team worked on Predictive Intelligence to minimize the workload of agents to auto-populate the form fields based on historical records. Implemented Bi-Directional Integration for incidents and problems of ServiceNow with Jira to track each ticket in both environments.
Our team created a custom table for CAB Approvers and customized the CAB Meetings and added Normal Change on IT Portal for specific user criteria.
Also provided powerful Visualization and Reporting and CMDB Health Dashboard, Reconciliation, Lifecycle Management, and Populating by integrating with Snow.
Binmile resolved Specsavers HR services management by providing a self-help portal for easy access to expert help when required by phone, email, or ticketing system and Role-Based Access Control for enhanced security.
Impressive Growth In The Company
- Improved IT service management by 75%
- Simplified HR operations and services by 80%
- 5X aligned resources within the business
