Zuma | Unome VIP Membership App & Admin Portal

Zuma, renowned for its exquisite Japanese izakaya‑inspired dining in over 20 cosmopolitan cities, partnered with Chop Dawg to craft Unome—a members‑only VIP mobile app designed for its most distinguished clientele. Confronted with the need for instant, last‑minute bookings and hyper‑personalized service, Zuma sought a secure, seamless platform that upheld its luxury brand standards.

Through collaborative discovery sessions and agile sprints, we translated Zuma’s refined aesthetic into sleek wireframes and high‑fidelity mockups. Integrating with SevenRooms APIs, we delivered native iOS and Android apps featuring:

• Private, Priority Bookings: Real‑time timeslot availability worldwide, automated staff alerts, and instant confirmations—even on short notice.

• Personalized Diner Profiles: Detailed preferences for dietary restrictions, sushi orders, wine‑cellar selections, and seating choices, all editable by assistants.

• Global Exclusive Menus: Pre‑ordering from location‑specific private cellars and curated specialty dishes, ensuring every meal matches VIP expectations.

• Enhanced Assistant Coordination: Multi‑event scheduling, push notifications for changes, and streamlined workflows that eliminate back‑and‑forth calls or emails.

Behind the scenes, our intuitive admin portal empowers Zuma’s team to manage locations, sync menus, configure booking rules, and monitor real‑time analytics—while enforcing GDPR‑compliant encryption and strict password policies for guest privacy.

Beyond design and development, we provided technical consulting, global launch strategy, and ongoing support to ensure consistency across markets from Dubai to Capri. The results speak for themselves: a 95% increase in VIP reservation efficiency, 100% compliance with data security and guest‑privacy standards, and 30+ locations now offering exclusive menus through the Unome app.