US-based rehab clinic - Clinic Management System

Our customer is an US-based rehab clinic that offers remote care and online consultation. Its Electronic Medical Record (EMR) system in use was developed by a 3rd party, and distributed as a SaaS solution. Nearly 40% of included features were unnecessary; our customer had to pay excessive bills and needed a technical partner to create a custom platform instead of ready-made and inflexible service.

Goals set to Cleveroad

• Create the bespoke digital system to move from an excessive and expensive SaaS platform
• Cover appointments management and overall workflow in the custom-build solution
• Ensure safe data migration and system’s compliance with HIPAA requirements

Solutions we've delivered

• Designing a solution for making and scheduling appointments. Aligning it with billing, managing users and workflow into one system
• Development of clinic management system and accompanying apps according to customer’s requirements, user roles, and healthcare specifics
• Data migration and solution deployment on AWS cloud hosting — the provider that meets all the requirements for HIPAA-compliant systems

Results for the Customer

• The clinic has benefited financially, abandoning low-margin SaaS services. The system maintenance cost is reduced in the long run due to highly-proficient support
• The clinic has got a robust, fault-tolerant, and secure platform that meets the best healthcare practices, orders the workflow, and optimizes schedule management, preventing schedules conflicts
• The data is migrated safely and successfully; platform is launched considering the HIPAA and data security requirements for US-based clinics so the customer can use it without legal risks