Time Warner Cable

A Dual ECommerce and Support Experience

American telecommunications giant Time Warner Cable approached the DevelopmentNow team with a tricky two-fold challenge: Create a seamless mobile experience with the functionality of a desktop site, and create a Customer Support portal that will increase user satisfaction and reduce overhead costs.

Time Warner had performed a majority of their sales and service via desktop site and in-person. Recognizing that many of their users preferred a mobile experience, the team tasked DevelopmentNow with creating a mobile experience that would help increase sales for Small Business, Medium and Enterprise, and Industry Solutions while boosting customer satisfaction and experience. With millions of customers, Time Warner also needed to provide mobile users with an easy way to troubleshoot and communicate with Customer Support.

Expanding User Base and Customer Satisfaction

Time Warner Cable secured millions of dollars of additional revenue thanks to their new app.