IndusInd bank

IndusInd bank wanted to transition from a complicated and paper-based credit lending process to a digitally advanced credit lending platform for their pre-approved customers. Ease of use, seamless navigation and robust security are the mandatory criteria for the credit processing platform.

Furthermore, IndusInd observed their loan approval and processing system requires significant time in operational activity completion and is quite complex. There exist multiple numbers of handoffs and stakeholder involvement along the line of the entire loan processing customer journey. They wanted to minimize the lead time from loan origination to disbursement with an automated loan processing system.

They wanted to offer a holistic platform to buy and sell foreign exchange, convert currency, perform outward remittances, and multi-currency Forex cards as well to cater to customers' growing banking needs.