Private: Assessforce – Smart Case Management System

Assessforce partnered with DC and NY to revamp TANF employment programs, implementing a personalized service model that caters to individual needs and preferences, using custom case management software.
 

Business Needs:

Assessforce faced significant challenges with its Drupal 7 website, including outdated features, poor performance, security vulnerabilities, and complex content management. These issues necessitated a robust migration strategy to Drupal 10, focusing on enhancing features and improving SEO integrations for better usability and security.
 

Our Approach:

As a Drupal 7 migration partner, we focused on a collaborative approach, involving expert team members and open discussions. We facilitated brainstorming sessions to identify innovative solutions for Assessforce's needs. Regular communication with the client was crucial, and we created a detailed roadmap for the migration, including user interface redesign, admin management, and data migration. Our transparency and collaboration built trust with Assessforce, ensuring a smooth transition.
 

Our Solution:

We implemented a comprehensive solution for Assessforce to enhance user experience and service delivery, featuring a personalized application process through an intuitive survey. Key upgrades included migrating from PHP 7.0 to 8.1, integrating SEO strategies, and transitioning from Drupal 7 to Drupal 10. We redesigned customer and staff panels with an advanced admin interface, ensuring a seamless migration of data and functionalities while accommodating adjustments post-discovery.


Final Outcome:

The migration of Assessforce to Drupal 10 has greatly improved usability, enhancing user engagement and satisfaction in case management services. New content restrictions and management tools ensure secure information handling, while SEO strategies boost visibility and traffic. With upgraded features like dynamic home screen control, Assessforce is well-equipped for future growth and innovation in social services.