Mobile responsive website for a locksmith company

Client Background- 

This California-based startup offers a wide range of locksmith services,
including emergency lockout assistance, lock repair and replacement, key duplication, smart lock installations, and more. Their team of highly skilled and certified locksmiths is committed to providing prompt and reliable services to both residential and commercial customers.

Business Requirements- 

• Limited exposure to a broader customer base who rely on online search and recommendations
• Delay in handling multiple users’ request
• Difficulty in manually managing and tracking the technician journey
  post-service booking

Proposed Solution- 

The locksmith startup aims to fill this market gap by establishing a digital platform for locksmith services. Acting upon this, the client got in touch with Softude- a leading software development company- for website development to connect those in need of locksmith services with highly qualified and certified technicians.

Application Features- 

• User-friendly contact forms to book or schedule services
• On-demand request call for emergency services
• Quick search option to find technicians
• Status tracking feature to track the hired technicians
• Dispatcher dashboard to manage user requests and assign technicians
manually or automatically
• Online registration of technicians
• Verification feature to confirm the identity of technicians

Solution Impact-

• 50% rise in bookings of locksmith services
• 30-60 minutes of customer response time as opposed to 2-3 hours
• 100% customer satisfaction with 24x7 availability of technicians

• Quick verification of registered technicians
• Easy management of technicians
• Higher customer engagement with a mobile-responsive website
• Increase in customer trust with transparency in payment

Softude developed a mobile responsive website for a locksmith company. The website has features like a status tracking feature, dispatcher dashboard, verification feature, etc.⁠